Refund and Returns Policy

At Astro Crystals Shop, your satisfaction is our priority. We strive to ensure that each product reaches you in perfect condition. However, if you’re not fully satisfied with your purchase, please review our refund and returns policy below.

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1. Eligibility for Returns

You may request a return or exchange under the following conditions:

• The item is damaged, defective, or incorrect upon arrival.

• You contact us within 7 days of delivery.

• The item is unused, in its original packaging, and in resalable condition.

Note: Due to the natural and spiritual nature of our crystals, we do not accept returns for change of mind.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom orders or personalized items

• Crystals that have been used, altered, or damaged after delivery

• Sale or clearance items

• Gift cards

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3. Return Process

1. Initiate the Return:
   Email us at astrocrystalsshop@gmail.com with your order number, a description of the issue, and photos, if applicable.

2. Approval:
   Once your return request is approved, you will receive detailed return instructions.

3. Shipping the Product:
   Ship the product back to us within 7 days of approval at your own expense, unless the return is due to our error.

4. Unboxing Video Requirement:
   To process claims for wrong or defective items, an unboxing video of the parcel is mandatory.

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4. Refunds

Once we receive and inspect your returned item:

• If approved, a refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable, except in cases of incorrect or defective items.

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5. Exchanges

If your item arrived damaged or defective, we’ll happily exchange it for the same or a similar product (subject to availability). Please contact us within 7 days of delivery to arrange an exchange.

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6. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to contact us:

• Email: astrocrystalsshop@gmail.com

• Phone: +91-9783395556

• Address: Jaipur, Rajasthan